12 Bang Terms and Conditions — Know Before You Play

1Acceptance of Terms

These Terms and Conditions form a legally binding agreement between you ("the Player") and 12 Bang ("the Platform", "we", "us"). By registering an account, making a deposit, or placing any bet on the 12 Bang platform, you confirm that you have read these Terms carefully and agree to be bound by them.

These Terms apply to all services offered by 12 Bang, including live casino games, sports betting, fishing games, slot games, and any other gaming products available on the platform now or in the future. They also apply to the 12 Bang mobile application available for download on Android and iOS devices.

If you are accessing 12 Bang on behalf of another person, you confirm that you have the authority to bind that person to these Terms. In practice, accounts are personal and non-transferable — each account must belong to and be operated by the individual who registered it.

2Eligibility

To register and use 12 Bang, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age.
• You must be a natural person — corporate or institutional accounts are not permitted.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by law.
• You must not be an employee, contractor, or immediate family member of an employee of 12 Bang or any of its affiliated companies.
• You must not be registered on any self-exclusion list that covers online gambling platforms.

12 Bang reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, your account may be suspended until verification is complete. Any winnings accumulated during an unverified period may be withheld pending the outcome of the verification process.

3Account Registration

Each player is permitted to hold exactly one account on the 12 Bang platform. Duplicate accounts — whether created intentionally or accidentally — are not permitted. If you discover that you have more than one account, you must contact support immediately to have the duplicate closed.

When registering, you must provide accurate and complete information. This includes your full legal name, date of birth, contact number, and any other details requested during the registration process. Providing false information is a breach of these Terms and may result in account closure and forfeiture of any balance.

You are responsible for maintaining the security of your account credentials. 12 Bang will never ask for your password through any channel. If you believe your account has been accessed without your authorisation, contact our support team immediately via live chat.

• Use a strong, unique password for your 12 Bang account.
• Do not share your login details with anyone, including family members.
• Log out of your account when using a shared or public device.
• Enable any additional security features offered by the platform when available.

4Deposits & Payments

12 Bang accepts deposits via bKash, Nagad, and other local payment methods available to players in Bangladesh. The minimum deposit amount and any applicable processing fees are displayed at the time of deposit. Deposits are generally credited to your 12 Bang account within a few minutes of the transaction being confirmed.

All deposits must be made from a payment account that belongs to you. Depositing funds on behalf of another player, or accepting deposits from a third party into your account, is not permitted. 12 Bang may request proof that the payment method belongs to you as part of the verification process.

• Minimum deposit amounts vary by payment method and are shown at checkout.
• 12 Bang does not charge deposit fees, though your payment provider may apply their own charges.
• Deposits made in error cannot always be reversed — contact support immediately if you deposit the wrong amount.
• 12 Bang reserves the right to decline deposits from payment methods that cannot be verified.

5Withdrawals

Withdrawals at 12 Bang are processed to the same payment method used for your most recent deposit. This is a security measure designed to prevent fraud and protect player funds. You cannot withdraw to a different wallet, bank account, or payment method than the one you deposited from.

Before a withdrawal can be processed, your account must be fully verified. This includes confirming your identity and, where applicable, the ownership of your payment method. Withdrawals requested before verification is complete will be held until the process is finalised.

• Standard withdrawals to bKash and Nagad are typically processed within 5 to 15 minutes.
• Minimum withdrawal amounts are displayed in the cashier section of your account.
• Bonus funds cannot be withdrawn until the associated wagering requirements have been fully met.
• 12 Bang reserves the right to carry out additional security checks before processing large withdrawals.
• Withdrawals may be delayed if there is a pending verification request on your account.

If a withdrawal is declined, you will be notified via your registered contact details. The most common reasons for declined withdrawals are unmet wagering requirements, incomplete verification, or a mismatch between the withdrawal method and the deposit method on record.

6Bonuses & Promotions

12 Bang offers a range of bonuses and promotions to both new and existing players. These include welcome bonuses, reload bonuses, cashback offers, and game-specific promotions. All bonuses are subject to the terms outlined in this section as well as any additional terms stated in the specific promotion.

Bonuses are credited to your account as bonus funds, not real money. Bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. The wagering requirement for each bonus is clearly stated in the promotion details. Attempting to withdraw bonus funds before meeting the wagering requirement will result in the bonus being removed from your account.

• Each bonus promotion is available once per player, per household, and per IP address unless stated otherwise.
• Bonuses cannot be transferred between accounts or combined with other offers unless explicitly permitted.
• 12 Bang reserves the right to modify, suspend, or cancel any promotion at any time.
• Bets placed on certain games may contribute differently toward wagering requirements — check the promotion terms for details.
• Any attempt to abuse the bonus system — including creating multiple accounts to claim bonuses repeatedly — will result in all bonuses being voided and accounts being closed.

7Betting Rules

All bets placed on the 12 Bang platform are subject to the specific rules of the game or sport being wagered on. These rules are available within each game or betting market. By placing a bet, you confirm that you have read and understood the applicable rules.

Bets are final once confirmed. You cannot cancel or modify a bet after it has been accepted by the system. In the case of live in-play betting, odds may change between the time you submit your bet and the time it is confirmed — the odds at the time of confirmation are the odds that apply to your bet.

• Minimum and maximum bet limits apply to all markets and are displayed before you place your bet.
• 12 Bang reserves the right to void bets placed on markets that were offered in error or with incorrect odds.
• In the event of a technical failure during a game or bet, 12 Bang will use available records to determine the outcome. If records are insufficient, the bet may be voided and the stake returned.
• Bets placed after an event has concluded — due to a delay in live data — will be voided.

8Prohibited Conduct

The following activities are strictly prohibited on the 12 Bang platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of all funds, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tools to interact with the platform.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, glitches, or errors to gain an advantage — any winnings from such exploitation will be voided.
• Engaging in or facilitating match-fixing or any form of sports manipulation.
• Using the platform for money laundering or any other illegal financial activity.
• Creating multiple accounts to claim bonuses more than once.
• Providing false information during registration or verification.
• Attempting to access another player's account without authorisation.

9Account Suspension & Closure

12 Bang reserves the right to suspend or close any account at any time, with or without prior notice, if we have reason to believe that the account is being used in violation of these Terms, or if we are required to do so for legal or regulatory reasons.

If your account is suspended pending an investigation, you will not be able to log in, place bets, or make withdrawals during the suspension period. We will aim to complete any investigation within a reasonable timeframe and communicate the outcome to you.

If you wish to close your account voluntarily, you can do so by contacting our support team via live chat. Any real money balance remaining in your account at the time of closure will be returned to your registered payment method, provided all verification requirements have been met and there are no outstanding issues with your account.

10Responsible Gaming

12 Bang is committed to promoting responsible gaming. We provide a range of tools that players can use to manage their gaming activity, including deposit limits, session time reminders, and self-exclusion options. These tools are available in the responsible gaming section of your account settings.

If you feel that your gaming is becoming a problem, we encourage you to use these tools or contact our support team for assistance. 12 Bang takes problem gambling seriously and will work with you to find a solution that protects your wellbeing.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately.
• Self-exclusion periods range from 24 hours to several months and cannot be reversed once activated.
• Session time reminders alert you after a set period of continuous play.

11Privacy

12 Bang collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy. We do not sell or share your personal data with third parties for marketing purposes.

We may share your data with payment processors, identity verification services, and regulatory bodies where required by law or necessary to operate the platform. All third parties we work with are required to handle your data securely and in accordance with applicable data protection standards.

12Intellectual Property

All content on the 12 Bang platform — including but not limited to logos, graphics, game interfaces, text, software, and design elements — is the intellectual property of 12 Bang or its licensors. You may not copy, reproduce, distribute, or create derivative works from any content on the platform without prior written permission.

The 12 Bang name, logo, and all associated branding are trademarks of the platform. Unauthorised use of these trademarks is prohibited and may result in legal action.

13Limitation of Liability

To the maximum extent permitted by applicable law, 12 Bang shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform. This includes, but is not limited to, loss of winnings due to technical failures, loss of data, or interruption of service.

12 Bang makes no warranty that the platform will be available at all times or free from errors. We will make reasonable efforts to maintain uptime and resolve technical issues promptly, but we cannot guarantee uninterrupted access to the platform.

Our total liability to you in connection with any claim arising from your use of 12 Bang shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim.

14Changes to These Terms

12 Bang reserves the right to update or modify these Terms and Conditions at any time. When we make significant changes, we will notify registered players via email or an in-platform notification. The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the 12 Bang platform after any changes to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

15Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, our support team is available 24 hours a day, 7 days a week via live chat on the 12 Bang platform.

You can also reach us by email at: [email protected]

For issues related to responsible gaming, account closure, or self-exclusion, please contact support directly and our team will prioritise your request.